Monthly Subscriptions

Monthly subscriptions (Trail, Expedition, Pro) can be cancelled at any time through your dashboard. When you cancel:

• Your subscription remains active through the end of your current billing period
• You retain access to all features and remaining signals until the period ends
• No partial-month refund is issued
• Your account is not deleted — you can resubscribe at any time

Free Trials

First-time subscriptions begin with a 7-day free trial. During the trial:

• You are not charged during the trial period
• The card on file is charged automatically when the 7-day trial ends
• Cancel before the trial ends to avoid any charge
• Cancelling mid-trial keeps your access through the end of the trial

Signal Packs

Signal pack add-on purchases (Scout Pack, Ranger Pack) are non-refundable. Unused signals from add-on packs expire at the end of your current billing period.

Organization Accounts

Organization (Org) accounts with prepaid signal pools are billed on a custom basis. Refund terms for Org accounts are defined in the individual service agreement. Contact support@getdeadzone.io for Org billing inquiries.

Service Issues

If you experience a significant service outage or technical issue that prevents you from using your signals, contact us. We evaluate these situations on a case-by-case basis and may issue signal credits or billing adjustments at our discretion.

How to Cancel

• Dashboard: Sign in at app.getdeadzone.io → Billing → Manage subscription (Stripe portal)
• Email: Send a cancellation request to support@getdeadzone.io from the email associated with your account

Cancellations are processed immediately. You will receive an email confirmation.

Contact

Billing and refund questions: support@getdeadzone.io